Last Updated: 2025

At Alleviate Pain and Wellness, your privacy is extremely important to us. We are committed to protecting your personal information, safeguarding your medical data, and being transparent about how your information is used, stored, and shared. This Privacy Policy explains what information we collect, how we use it, and the measures we take to keep it secure.

By using our website or communicating with our office, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

When you contact us, schedule an appointment, or submit a form, you may provide:

• Name

• Email address

• Phone number

• Insurance information

• Any details you choose to include in your message

Protected Health Information (PHI)

As a healthcare provider, we collect and store health-related information necessary for treatment and clinical operations. This may include:

• Medical history

• Symptoms

• Medications

• Referring provider information

• Diagnostic reports or imaging

• Treatment notes

We comply with federal and state laws regarding the privacy of medical information, including applicable HIPAA standards.

Website & Usage Data

Our website may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Basic analytics

This information helps us improve our website and understand how visitors use it.

2. How We Use Your Information

We use your personal and health information to:

• Provide medical care and treatment

• Respond to appointment requests or inquiries

• Verify insurance and manage billing

• Communicate with you about your care

• Improve our website and patient experience

• Maintain required medical records

We do not sell or rent your personal information to any third parties.

3. How We Protect Your Information

We take the security of your information seriously.

Measures we use include:

• Secure electronic health record systems

• Limited staff access to medical files

• Encrypted email or secure messaging when available

• Password-protected devices and software

• Physical safeguards in our office

While no system is 100% immune to breaches, we follow industry best practices to protect your information.

4. Sharing Your Information

We may share your information only when necessary and appropriate, such as:

For Treatment

With referring providers, specialists, pharmacies, or labs involved in your care.

For Payment & Healthcare Operations

With insurance companies, billing partners, or healthcare clearinghouses.

With Your Authorization

If you request records to be sent to another provider or individual.

When Required by Law

Such as reporting public health issues or complying with legal orders.

We will never share your information for marketing purposes.

5. Cookies and Website Tracking

Our website may use cookies or similar tools to improve functionality and analyze traffic.
These tools collect general, non-identifying information. You can adjust your browser settings to block cookies if you choose.

6. Third-Party Links

Our website may contain links to external websites (e.g., insurance carriers or medical resources).
We are not responsible for the privacy practices of those websites.
Please review their individual privacy policies if you choose to visit them.

7. Email & Online Communication

If you contact us via online forms or email:

• Do not include highly sensitive medical information.

• We cannot guarantee email transmission security.

For confidential matters, call our office directly.

8. Accessing or Updating Your Information

You have the right to:

• Request copies of your medical records

• Ask for corrections to your information

• Request limitations on how your data is used

To do so, please contact our office.

9. Changes to This Privacy Policy

We may update this Privacy Policy as needed. Changes will be posted on this page with the updated date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Alleviate Pain and Wellness
850 North Main Street Extension, 2C Bldg 1
Wallingford, CT 06492

Phone: 203-626-4203
Email: alleviatepainandwellness@gmail.com